A little care, beyond the cup
Shipping
& returns.
Questions about your delivery or an order?
Start here. We’re a message away.
01 / Shipping
A little help
along the way.
Have a question about delivery, your destination, or an order you’ve already placed? Email KnuckleUpTea@gmail.com with the details.
For an existing order, include your order number and the email address used at checkout. For a question before purchasing, include the products you’re interested in and your delivery destination.
02 / Returns & exchanges
Let’s talk about
your order.
To ask about a return or exchange, contact us with your order number, the item name, and the reason for your request. Please check with us for the applicable return instructions and address before sending an item back.
For questions about eligibility, time limits, or return shipping costs, email us before arranging a return.
03 / Order support
Something
not quite right?
If an item arrived damaged, is missing, or differs from what you ordered, include a description of the issue and, where relevant, photos of the item and packaging in your email.
Please don’t include payment card details in your message.
Let’s talk